United Parcel Service (UPS) has further expanded its delivery options for e-commerce shipments in Taiwan by working with the country's national postal authority, Chunghwa Post and Palm Box Digital. The self-pickup and delivery service operates from 641 locations across the territory.
Palmbox launched its network of smart lockers in retail outlets across Taiwan in 2017. The company works with a number of Taiwan's leading logistics companies and payment platforms, including
Hi-Life, Simple Mart, Tokyo Property Management, Kaohsiung Rapid Transit, Easy Card, Line Pay, SF Express (Taiwan), Pelican Express and Kerry TJ Logistics.
Palmbox and Chunghwa Post’s iBox e-lockers are located at supermarkets, apartment complexes and selected post offices. Online shoppers are able to pay for any incurred import duties and taxes at
selected e-lockers using a credit card.
ADLs become increasingly much sought-after options
At present, Taiwan's e-commerce sector has a daily order volume in excess of two million units. On top of this, the territory's logistics industry typically has had to contend with some 10-20% of
failed first-time door-to-door delivery journeys.
According to the “UPS Pulse of the Online Shopper” 2018 study, about 71% of Asian consumers are interested in receiving packages via alternate delivery locations - ADLs.
"Given that e-commerce orders in Taiwan grew 20.9% from 2015 to 2017, UPS’s latest enhancements help retailers to meet these needs, and place them in a strong position to capture a greater share
of consumers in a high-potential market like Taiwan,” said KK Leung, president of North Asia district, UPS Asia Pacific Region. UPS is also expanding ADL offerings in other locations in Asia – in
June, UPS announced it was increasing its ADL network in Hong Kong to about 500, to take advantage of growing cross-border business-to-consumer shipments there.
Nol van Fenema